Customer Retention & Growth Specialist

Wolters Kluwer; Carson City (NV); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k) Plan

FSA/HSA

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer seeks a Sales Business Retention Representative to retain and re-engage existing customers. You will understand customer needs, provide product support, and develop retention campaigns while collaborating with marketing and sales teams.

The role involves analyzing interaction data, generating retention reports, and contributing to strategic plans to improve satisfaction and reduce churn. Onsite interviews may be required.

Qualifications

• Strong communication and customer service skills.
• Ability to analyze customer interaction data and trends.
• Experience in developing retention strategies and engaging customers.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in creating personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer seeks a Sales Business Retention Representative to retain and re-engage existing customers. You will understand customer needs, provide product support, and develop retention campaigns while collaborating with marketing and sales teams.

The role involves analyzing interaction data, generating retention reports, and contributing to strategic plans to improve satisfaction and reduce churn. Onsite interviews may be required.