Customer Retention & Revenue Specialist

Wolters Kluwer; Salem (OR); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States seeks a Sales Business Retention Representative to deepen customer relationships, retain accounts, and re-engage clients. You will analyze customer needs, negotiate service terms, and contribute to retention programs.

This role requires on-site presence at times; compensation ranges from $57,400 to $98,350 USD and includes eligibility for commission, reflecting location, skills, and experience.

Qualifications

• Strong communication and customer service skills.
• Ability to analyze customer data and identify trends.
• Experience with CRM tools and resolving conflicts.

Responsibilities

• Engage with existing customers to understand needs and concerns.
• Provide product and service support to resolve issues.
• Develop retention strategies based on feedback.
• Re-engage lapsed customers with targeted communications.
• Conduct follow-ups to ensure customer satisfaction.
• Support retention programs and analytics.
• Generate reports on interactions and retention metrics.
• Assist sales with data analysis and trends.
• Coordinate with marketing on retention campaigns.
• Create personalized customer retention plans.

Skills

Enhanced communication

Advanced customer service

Data analysis

Conflict resolution

Strategic thinking

Team coordination

Analytical mindset

CRM proficiency

Job description

Wolters Kluwer in the United States seeks a Sales Business Retention Representative to deepen customer relationships, retain accounts, and re-engage clients. You will analyze customer needs, negotiate service terms, and contribute to retention programs.

This role requires on-site presence at times; compensation ranges from $57,400 to $98,350 USD and includes eligibility for commission, reflecting location, skills, and experience.