Customer Retention & Engagement Specialist

Wolters Kluwer; Salem (OR); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k) Plan

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States. The role focuses on retaining and re-engaging customers, deepening understanding of products, and negotiating service terms. You will use data-driven insights to improve retention and support sales with analytics.

The position may require onsite recruitment steps and offers a commission component. Responsibilities include engaging with existing customers, developing retention strategies, and coordinating

Qualifications

• Experience in customer retention or account management preferred.
• Strong communication and problem-solving skills required.
• Proficiency with CRM systems and data analysis tools preferred.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Communication

Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States. The role focuses on retaining and re-engaging customers, deepening understanding of products, and negotiating service terms. You will use data-driven insights to improve retention and support sales with analytics.

The position may require onsite recruitment steps and offers a commission component. Responsibilities include engaging with existing customers, developing retention strategies, and coordinating