Retention & Renewal Specialist — Flexible Schedule & Growth Bonus

Justin Hahn Agency, LLC; Columbia Township (MO); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

Job summary

Justin Hahn Agency, LLC is seeking a part-time Customer Retention Specialist to support ongoing client relationships in Columbia, MO. You’ll focus on renewals, outreach, and delivering exceptional service to help the office grow.

You are a natural relationship-builder with strong communication and empathy, able to review accounts, set up updates, and collaborate with the team to meet retention goals. A state insurance license will be required or pursued.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Attention to detail

Customer service experience

Insurance licenses

Job description

Justin Hahn Agency, LLC is seeking a part-time Customer Retention Specialist to support ongoing client relationships in Columbia, MO. You’ll focus on renewals, outreach, and delivering exceptional service to help the office grow.

You are a natural relationship-builder with strong communication and empathy, able to review accounts, set up updates, and collaborate with the team to meet retention goals. A state insurance license will be required or pursued.