Customer Retention Specialist - State Farm Agent Team Member

Justin Hahn Agency, LLC; Columbia Township (MO); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Flexible schedule

Job summary

Justin Hahn Agency, LLC is seeking a part-time Customer Retention Specialist to support ongoing client relationships in Columbia, MO. You’ll focus on renewals, outreach, and delivering exceptional service to help the office grow.

You are a natural relationship-builder with strong communication and empathy, able to review accounts, set up updates, and collaborate with the team to meet retention goals. A state insurance license will be required or pursued.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Attention to detail

Customer service experience

Insurance licenses

Job description

Customer Retention Specialist - State Farm Agent Team Member

Part Time in Columbia - MO

• Opportunity for advancement
• Bonus based on performance

At Justin Hahn - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Location Address: Columbia, MO 65203

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

You May Be a Great Fit as a Customer Retention Specialist at Justin Hahn - State Farm Agent if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship‑builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem‑solving abilities.
• Effective communication and listening skills.
• Detail‑oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Flexible schedule