Client Retention Specialist — Growth & Impact

Nickmortallaro; Grain Valley (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A leading insurance agency seeks a dedicated Customer Retention Specialist to enhance customer relationships and drive growth in Grain Valley, MO. The ideal candidate will possess strong interpersonal skills and a commitment to excellent service, communicating effectively with clients and ensuring their needs are met. This full-time position offers a competitive salary ranging from $45,000 to $65,000 per year and benefits including 401(k) matching and opportunities for advancement.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Detail-oriented

Education

State insurance licenses

Job description

A leading insurance agency seeks a dedicated Customer Retention Specialist to enhance customer relationships and drive growth in Grain Valley, MO. The ideal candidate will possess strong interpersonal skills and a commitment to excellent service, communicating effectively with clients and ensuring their needs are met. This full-time position offers a competitive salary ranging from $45,000 to $65,000 per year and benefits including 401(k) matching and opportunities for advancement.