Retention & Renewal Specialist — Community‑Focused Service

Charles Berrouet; Norwood (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Job summary

Charles Berrouet State Farm is seeking a Customer Retention Specialist in Norwood for a full-time role focused on maintaining ongoing customer relationships, renewals, and outreach. The position offers PTO, training and development, and performance-based bonuses, with a strong emphasis on serving the local community.

You will engage with existing customers on renewals and coverage options, review accounts, and collaborate with the team to drive retention and growth.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Listening

Detail-oriented

Customer service

Account management

Insurance licensing

Job description

Charles Berrouet State Farm is seeking a Customer Retention Specialist in Norwood for a full-time role focused on maintaining ongoing customer relationships, renewals, and outreach. The position offers PTO, training and development, and performance-based bonuses, with a strong emphasis on serving the local community.

You will engage with existing customers on renewals and coverage options, review accounts, and collaborate with the team to drive retention and growth.