Retention & Renewal Specialist - Flexible & Community

Nicolas Harriman - State Farm Agent; Derry (NH); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Signing bonus

Training & development

Bonus based on performance

Flexible schedule

Descrizione del lavoro

State Farm Nick Harriman Agency in Derry, NH is seeking a Customer Retention Specialist to support ongoing relationships with our clients. You will focus on outreach, policy renewals, and proactive relationship maintenance to help families protect what matters most.

You will collaborate with team members, ensure accurate records, and deliver excellent service that strengthens trust within the community. A calm, empathetic approach and strong communication are essential for success in this role,

Competenze

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Conoscenze

Interpersonal skills

Communication

Active listening

Detail-oriented

Customer service

Descrizione del lavoro

State Farm Nick Harriman Agency in Derry, NH is seeking a Customer Retention Specialist to support ongoing relationships with our clients. You will focus on outreach, policy renewals, and proactive relationship maintenance to help families protect what matters most.

You will collaborate with team members, ensure accurate records, and deliver excellent service that strengthens trust within the community. A calm, empathetic approach and strong communication are essential for success in this role,