Empathetic Customer Retention Specialist

Maury Irwin - State Farm Agent; Clare (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Maury Irwin State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth. This role focuses on outreach, policy renewals, and relationship maintenance, helping our community stay protected and informed.

You’ll communicate with existing customers about coverage options, review accounts for updates, and collaborate with the team to meet retention goals.

Qualifications

• Must have strong interpersonal and problem-solving abilities.
• Excellent communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Communication skills

Listening skills

Problem solving

Education

State insurance licenses (required)

Job description

Maury Irwin State Farm is seeking a Customer Retention Specialist to support ongoing customer relationships, renewals, and office growth. This role focuses on outreach, policy renewals, and relationship maintenance, helping our community stay protected and informed.

You’ll communicate with existing customers about coverage options, review accounts for updates, and collaborate with the team to meet retention goals.