Customer Retention & Renewal Specialist

Howie Wehmeyer - State Farm Agent; Springfield (MO); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health stipend

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Howie Wehmeyer - State Farm Agent is seeking a Customer Retention Specialist in Springfield, MO to support ongoing customer relationships and growth. You will focus on outreach, policy renewals, and relationship maintenance, helping clients feel secure and cared for through thoughtful guidance.

Ideal candidates are community-minded, calm under pressure, and skilled at building trust with clients. This role offers growth opportunities and a supportive team committed to service excellence.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication skills

Attention to detail

Customer service experience

Education

State insurance licenses

Job description

Howie Wehmeyer - State Farm Agent is seeking a Customer Retention Specialist in Springfield, MO to support ongoing customer relationships and growth. You will focus on outreach, policy renewals, and relationship maintenance, helping clients feel secure and cared for through thoughtful guidance.

Ideal candidates are community-minded, calm under pressure, and skilled at building trust with clients. This role offers growth opportunities and a supportive team committed to service excellence.