Customer Retention & Renewal Specialist

Cara Fisher - State Farm Agent; Orlando (FL); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Opportunity for advancement

Paid time off

Zusammenfassung

Cara Fisher - State Farm Agent in Orlando, FL is seeking a Customer Retention Specialist to nurture existing relationships, handle renewals, and contribute to office growth. You will engage with customers to review coverage options and ensure satisfaction while promoting appropriate solutions.

The role emphasizes proactive outreach, accurate record keeping, and teamwork. If you value community service and helping people protect what matters, you’ll fit in well with our local State Farm team.

Qualifikationen

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Kenntnisse

Interpersonal skills

Problem solving

Communication

Active listening

Detail orientation

Jobbeschreibung

Cara Fisher - State Farm Agent in Orlando, FL is seeking a Customer Retention Specialist to nurture existing relationships, handle renewals, and contribute to office growth. You will engage with customers to review coverage options and ensure satisfaction while promoting appropriate solutions.

The role emphasizes proactive outreach, accurate record keeping, and teamwork. If you value community service and helping people protect what matters, you’ll fit in well with our local State Farm team.