Career Retention & Outcomes Specialist

Equus Workforce Solutions; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Equus Workforce Solutions in Dallas administers follow-up services for program participants after employment, monitoring job status and satisfaction and linking clients to supportive services. The role involves coordinating with training providers and employers to verify credentials, generate reports, and track outcomes using WorkInTexas and related systems.

Strong communication, problem solving, and knowledge of public employment programs are essential for helping clients transition into

Qualifications

• Minimum High School graduate or GED; Associate degree or certificate preferred.
• Understanding of daily workforce center operations is required.
• Knowledge of interviewing and employment counseling is preferred.
• General knowledge of public employment and training programs is required.
• Understanding of needs of disadvantaged individuals and barriers to employment is required.
• Ability to navigate computer programs to enter required information (Office suite, TWIST, TWC Mainframe, WIT).
• Strong verbal and written communication skills are required.

Responsibilities

• Maintains regular contact with all customers on a monthly basis for 12 months after employment to assess employment status and satisfaction and identify potential problems requiring supportive services.
• Monitors customer progress and follow-up to support job placement.
• Directly follows up with training providers and employers to obtain credentials and job placement information.
• Locates, creates, and runs reports (Retention, Earnings, Credential, Entered Employment) to track progression or regression.
• Navigates through the TWC mainframe to locate client wages as needed.
• Identifies training opportunities for job placed individuals to move into new positions.
• Assists customers in developing networking skills and provides referrals to other community resources.
• Documents all follow-up services, contacts, and outcomes in WorkInTexas database in a timely manner.
• Performs performance outreach activities to address overall needs of WIOA.
• Researches number of exits by reviewing WorkInTexas reports and updates leadership on performance data.

Skills

Communication skills

Interviewing

Employment counseling

Data reporting

WIOA knowledge

Problem solving

Education

High school diploma or GED

Tools

TWIST

TWC Mainframe

WIT

Microsoft Office

Job description

Equus Workforce Solutions in Dallas administers follow-up services for program participants after employment, monitoring job status and satisfaction and linking clients to supportive services. The role involves coordinating with training providers and employers to verify credentials, generate reports, and track outcomes using WorkInTexas and related systems.

Strong communication, problem solving, and knowledge of public employment programs are essential for helping clients transition into