Career Coach & Workforce Solutions Specialist

Equus Workforce Solutions; Pleasant Grove (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Equus Workforce Solutions in Texas is seeking a dedicated career adviser to build one-on-one relationships, assess client needs, and coordinate services to help job seekers overcome barriers to employment. You will manage intake, document activities, and guide participants through workshops and placement processes.

The role emphasizes collaboration across schools, account managers, and management, with a focus on compliance, data accuracy, and reporting.

Qualifications

• Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and strong written and verbal communication skills
• Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
• Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field
• Proficiency in case management practices, including client assessment, individualized service planning, and comprehensive follow-up documentation
• Experience with database management systems and the ability to maintain accurate, detailed client records and case notes
• Demonstrated ability to identify operational challenges, develop solutions, and implement process improvements in a collaborative environment
• Knowledge of compliance requirements and grant management procedures related to workforce development programs
• Preferred Bachelor's degree from an accredited college or university in education, social services, healthcare and/or communications
• Customer service experience required

Responsibilities

• Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment.
• Provide consistent and comprehensive case management and follow-up
• Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
• Facilitate all professional development workshops
• Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
• Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
• Accurately complete required documentation for enrollment
• Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
• Create solutions to participant attendance problems
• Assist in the preparation of project reports as needed (participation, placement)
• Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
• Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output
• Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
• Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
• Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
• Provide operational support and coverage as needed
• Assist in the intake services for the Center
• Provide operations support for all compliance driven standards
• May be assigned other tasks and duties reasonably related to their job responsibilities
• Other duties as assigned

Skills

Career advisement

Workshop facilitation

Public speaking

Content development

Documentation & case notes

Client assessment

Team collaboration

Communication skills

Education

Bachelor's degree in education, social services, healthcare and/or communications

Tools

MS Office

Google Docs

Database management systems

Job description

Equus Workforce Solutions in Texas is seeking a dedicated career adviser to build one-on-one relationships, assess client needs, and coordinate services to help job seekers overcome barriers to employment. You will manage intake, document activities, and guide participants through workshops and placement processes.

The role emphasizes collaboration across schools, account managers, and management, with a focus on compliance, data accuracy, and reporting.