Retention & Growth Specialist — Customer Care Champion

Myberlinagent; Berlin (MD); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Performance bonus

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Derrick Elzey - State Farm Agent in Berlin, MD is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. The role focuses on renewals, value-based conversations, and protecting retention while expanding household coverage.

You will collaborate with the team to meet retention goals and deliver excellent service to the community. Benefits include health and dental insurance, PTO, and a performance bonus with development opportunities within a

Qualifications

• Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Property & Casualty and Life & Health = $40,000 base

Responsibilities

• Communicate and service existing customers regarding renewals, coverage options, and coverage gaps and changes.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.
• Own execution.
• 48-hour Service Level Agreement
• Underwriting follow-up same day
• Need-based product identification and household expansion.
• Protect retention.

Skills

Strong interpersonal skills

Problem-solving abilities

Effective communication

Active listening

Detail-oriented

Job description

Derrick Elzey - State Farm Agent in Berlin, MD is seeking a Customer Retention Specialist to support ongoing customer relationships and drive office growth. The role focuses on renewals, value-based conversations, and protecting retention while expanding household coverage.

You will collaborate with the team to meet retention goals and deliver excellent service to the community. Benefits include health and dental insurance, PTO, and a performance bonus with development opportunities within a