Retention & Customer Care Specialist

CableOne Limited; Kingsville (TX); In loco; USD 20.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health from Day One

401(k) with company match

Paid time off

Life insurance

Tuition reimbursement up to $5,250

Descrizione del lavoro

Cable One is seeking a Customer Care and Sales Advisor I to serve customers in a supportive role, addressing billing questions, scheduling services, and guiding product changes. The role blends service and sales, focusing on protecting relationships and highlighting the value of staying with Sparklight, a Cable One brand.

You will grow into handling more complex issues, retain customers considering disconnects, and match needs with right products and services, while following approved scripts

Competenze

• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.

Mansioni

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including disconnects, billing info, scheduling, and exchanges.
• Build rapport and identify customer issues to offer creative solutions and upsell services.
• Meet or exceed weekly and monthly sales activity goals.

Conoscenze

Fact-finding questions

Patience and professionalism

Strong communication

Active listening

Empathy under pressure

Formazione

High School Diploma or GED

Descrizione del lavoro

Cable One is seeking a Customer Care and Sales Advisor I to serve customers in a supportive role, addressing billing questions, scheduling services, and guiding product changes. The role blends service and sales, focusing on protecting relationships and highlighting the value of staying with Sparklight, a Cable One brand.

You will grow into handling more complex issues, retain customers considering disconnects, and match needs with right products and services, while following approved scripts