Retention & Care Sales Advisor

Cable One, Inc.; Litchfield (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health from Day One

401(k) with company match

Generous paid time off

Tuition reimbursement up to $5,250

Job summary

Cable One, Inc. (Sparklight brand) is hiring a Customer Care and Sales Advisor I to support customers with billing, service changes, and product recommendations.

You will build trust through empathetic listening while guiding customers to appropriate Sparklight offerings. As you grow, you’ll handle more complex situations, retain customers considering disconnects, and upsell services, all while meeting weekly sales targets and following scripts.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Strong communication and active listening skills.
• Working knowledge of Cable One products and services.
• Ability to sit for extended periods, use hands, talk and hear.

Responsibilities

• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Perform entry-level sales and support tasks within a designated region or business area.
• Handle requests to disconnect or remove services and provide billing/pricing information.
• Schedule service appointments when remote resolution isn’t possible and manage product returns/exchanges.
• Input orders accurately and efficiently using hosted platforms and maintain rapport with customers.
• Meet or exceed weekly and monthly sales activity goals and follow approved scripts.

Skills

Active listening

Communication skills

Empathy

Sales aptitude

Problem solving

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

Cable One, Inc. (Sparklight brand) is hiring a Customer Care and Sales Advisor I to support customers with billing, service changes, and product recommendations.

You will build trust through empathetic listening while guiding customers to appropriate Sparklight offerings. As you grow, you’ll handle more complex situations, retain customers considering disconnects, and upsell services, all while meeting weekly sales targets and following scripts.