Retail Zone Team Leader — Elevate Merch & Customer Experience

Ollie's Bargain Outlet; Springfield (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

401K with match

Associate discount 20%

Job summary

Ollie’s Bargain Outlet is hiring a Retail Zone Team Leader to guide a specific area of the sales floor and drive merchandising, customer service, and associate performance.

You will oversee scheduling, signage, displays, replenishment, pricing, ad sets, and daily recovery, while ensuring store standards and compliance with company programs. The role requires 1–2 years of supervisory experience, a flexible schedule, and a positive team attitude to deliver an outstanding guest experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Job description

Ollie’s Bargain Outlet is hiring a Retail Zone Team Leader to guide a specific area of the sales floor and drive merchandising, customer service, and associate performance.

You will oversee scheduling, signage, displays, replenishment, pricing, ad sets, and daily recovery, while ensuring store standards and compliance with company programs. The role requires 1–2 years of supervisory experience, a flexible schedule, and a positive team attitude to deliver an outstanding guest experience.