Retail Zone Manager

Paradies-Madtown; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Paradies-Madtown is seeking a Zone Manager to lead sales, service, and operations at our airport location. You will coach associates, ensure merchandising standards, and supervise store execution during assigned shifts.

The role emphasizes coaching, problem solving, and maintaining a safe, high-performing work environment while driving guest satisfaction and store metrics.

Qualifications

• Experience leading store teams in a retail environment.
• Ability to train and coach associates on procedures.
• Strong focus on customer service and store standards.

Responsibilities

• Model Company Service standards and resolve escalated inquiries per policies.
• Train and perform register, cash handling and loss prevention tasks.
• Open and close stores; oversee stock replenishment and stockroom organization.
• Ensure merchandising standards are consistently executed.
• Coordinate resources to maximize sales and service potential.
• Resolve basic IT/register issues and escalate as needed.
• Maintain a safe work environment and address injuries promptly.
• Prepare for inventories and verify high risk counts.
• Achieve sales goals by following performance metrics and promotions.
• Communicate daily with the team to drive product, process, and people improvements.
• Serve as Manager on Duty and lead Associates during shifts.

Skills

Customer service

Leadership

Training

Merchandising

Cash handling

Loss prevention

Job description

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Qualifications

Behaviors

Preferred

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Team Player

: Works well as a member of a group

Loyal

: Shows firm and constant support to a cause

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.