Shift Supervisor TYS Airport

Paradies Lagardère; Alcoa (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager to lead retail operations and deliver First Class Service at our location. You will coach associates, maintain merchandising standards, and supervise daily shifts to optimize sales and customer experience.

The role focuses on service, operations, and people leadership within the airport retail setting. Full-time employment with responsibilities across opening, closing, and inventory processes.

Qualifications

• Experience in retail or related environments is preferred.
• Ability to train and coach associates.
• Strong time-management and organizational skills.

Responsibilities

• Lead store operations and ensure service standards.
• Open/close stores and manage merchandise replenishment.
• Coordinate team resources to maximize sales and service.
• Resolve escalated customer inquiries and queries.
• Maintain store safety and conduct inventories.
• Direct supervision as Manager on Duty.
• Address performance issues with leadership.

Skills

Customer service

Leadership

Cash handling

Loss prevention

Merchandising

Communication

Team coaching

Problem solving

Education

High school diploma

Tools

POS system

Inventory software

IT troubleshooting

Job description

POSITION DESCRIPTION

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO: General Manager

DEPARTMENT: Retail

POSITIONSUMMARY:

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escalates as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.