Retail Zone Manager

Paradies Lagardère; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Paradies Lagardère is seeking a Zone Manager – Retail in Madison to lead store operations and drive sales while delivering First Class Service. You will supervise shifts as Manager on Duty, coach associates, and ensure merchandising, stock, and safety standards are met.

Responsibilities include coaching, training, inventory participation, and collaboration with the General Manager to optimize store performance and customer experience at the location.

Qualifications

• Demonstrated leadership in a retail or service environment.
• Ability to coach and train associates to meet standards.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Model company service standards and resolve escalated inquiries.
• Train associates in register operations and loss prevention procedures.
• Open and close stores and manage daily store readiness.
• Direct replenishment, stockroom organization, and receiving functions.
• Ensure merchandising standards are executed per guidelines.
• Coordinate resources to maximize sales and service potential.
• Resolve basic IT/register issues and escalate as needed.
• Maintain a safe work environment and report injuries promptly.
• Support inventories and participate in counts.
• Lead as Manager on Duty and coach team during shifts.

Skills

Leadership

Coaching

Training

Customer Service

Team Collaboration

Tools

POS System

Job description

Position Summary

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Position Description

POSITION TITLE: Zone Manager – Retail

EMPLOYMENT CLASSIFICATION: Full Time

POSITION REPORTS TO: General Manager

DEPARTMENT: Retail

Service

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned