Retail Zone Manager

Paradies Lagardere Default; Alabama; On-site; USD 40,000 - 65,000; Full time

Job summary

Paradies Lagardere in Madison, WI, seeks a Zone Manager to lead sales, service and operational excellence during assigned shifts at the airport location. You will coach teams, ensure merchandising standards, and supervise daily store activities to deliver First Class Service to customers and partners.

The role emphasizes facilitating opening/closing, managing inventory and replenishment, resolving inquiries, and partnering with leadership to address performance issues in a fast-paced environment.

Responsibilities

• Lead sales, service, and operational excellence during assigned shifts.
• Coach and train associates; supervise merchandising standards per guidelines.
• Open and close stores and manage inventory, stock replenishment, and receiving.
• Resolve escalated customer and associate inquiries following policies.
• Direct, coach, and train associates; foster relationships within the airport community.
• Ensure a safe working environment; report injuries.

Job description

Madison Retail
4000 International Ln
Madison, WI 53704, USA

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Qualifications

Skills

Behaviors

Preferred

Innovative

Consistently introduces new ideas and demonstrates original thinking

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.