Zone Manager

Paradies Lagardere CA EE Retail,LLC; San Diego (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Paradies Lagardere CA EE Retail,LLC is seeking a Zone Manager to drive sales, service, and operational excellence across assigned locations. The role includes coaching, training, and supervising teams, while ensuring merchandising standards and company policies are followed.

The Zone Manager will open/close stores, manage replenishment, and coordinate resources to maximize performance. This leadership position emphasizes safety, inventories, and strong communication with the AGM/GM.

Qualifications

• Experience in retail operations and delivering first-class customer service.
• Evidence of coaching or training staff and directing associates.
• Ability to implement merchandising standards and drive sales performance.

Responsibilities

• Model company service standards with every customer and resolve inquiries.
• Train and perform register/cash handling and loss prevention tasks.
• Open/close stores and manage replenishment and stockroom organization.
• Ensure merchandising standards are applied and inventories are prepared.
• Coordinate team resources to maximize sales and service potential.
• Address basic IT/register issues and escalate when needed.
• Maintain safe working environment and report injuries or concerns.
• Contribute to associate reviews and participate in counseling as needed.
• Communicate daily with the team to drive business opportunities.

Skills

Customer service

Training

Leadership

Merchandising

Operations

Tools

POS register

Inventory systems

Job description

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and escalated as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.