Retail Shift Manager

Paradies Lagardère; Tampa (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Paradies Lagardère in Tampa, FL seeks a Zone Manager to lead sales, service, and operational excellence across assigned locations. The role includes coaching and training associates, enforcing merchandising standards, and providing zone supervision during shifts.

You will coordinate resources, resolve basic IT issues, ensure safety, participate in inventories, and drive sales through promotional programs and performance metrics.

Qualifications

• Proven leadership and coaching ability.
• Strong customer service focus.
• Experience in store operations and merchandising.
• Ability to manage shifts and drive sales metrics.

Responsibilities

• Lead and supervise zone operations during assigned shifts.
• Coach and train associates on service standards and duties.
• Enforce merchandising standards and promotional programs.
• Coordinate resources to maximize sales and service potential.
• Resolve basic IT/register issues and report safety concerns.
• Participate in inventories and ensure accurate counts.

Skills

Leadership

Customer Service

Training

Operations

Job description

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

DUTIES AND RESPONSIBILITIES:

Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts
• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.