Brands Zone Manager- Charlotte Douglas International Airport

Paradies Lagardère; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Paradies Lagardère in Charlotte seeks a Zone Manager – Retail to lead service, sales, and operations on assigned shifts. You will coach associates, ensure merchandising standards, and drive store performance in a fast-paced airport retail environment.

Responsibilities include training staff, managing cash handling and loss prevention, coordinating stock and inventories, and resolving IT issues while maintaining safety. This role reports to Retail department leadership.

Qualifications

• Experience in customer service and leading teams.
• Ability to train and coach associates.
• Familiarity with register operations and loss prevention procedures.
• Knowledge of merchandising standards and inventory processes.
• Comfort handling basic IT issues and safety compliance in store environments.

Responsibilities

• Model Company Service standards and behaviors with every customer; resolve escalated inquiries per policies.
• Train and perform register/cash handling/Loss Prevention per SOPs.
• Facilitate opening and closing of stores.
• Direct replenishment, stockroom organization, and receiving functions.
• Ensure merchandising standards are executed per guidelines and growth in sales.
• Coordinate resources to maximize sales and service potential.
• Resolve basic IT/register issues and escalate when needed.
• Maintain safety and report injuries or concerns.
• Prepare for and participate in inventories; verify high risk counts.
• Lead as Manager on Duty during shifts; coach and develop associates.

Skills

Customer service

Leadership

Training

Cash handling

Loss prevention

Merchandising

IT support

Safety compliance

Tools

POS system

Register experience

Job description

Positionsummary

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Position Description

POSITION TITLE: Zone Manager – Retail

EMPLOYMENT CLASSIFICATION: Full Time

Position Reports To

DEPARTMENT: Retail

Service

DUTIES AND RESPONSIBILITIES

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations

• Facilitate opening and closing of stores
• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
• Ensure store merchandising standards are consistently executed per the company guidelines
• Coordinate, monitor and align team resources to maximize sales and service potential
• Resolve basic IT /register issues and elevate as necessary
• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
• Prepare for and participate in inventories; verify high risk counts

Financial/Business

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership

• Serve as the Manager on Duty providing leadership during assigned shifts
• Direct, coach, and train Associates in their daily job assignments
• Represent and support the company by fostering strong business relationships within the airport community
• Monitor and address performance issues in a timely manner through a partnership with AGM or GM
• Contribute feedback on Associate reviews and provide input on Associate counseling
• Other duties as assigned

Positionsummary

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.