Retail Zone Leader: Merch & Service Excellence

Ollie's Bargain Outlet, Inc.; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

401K with company match

Employee discount 20%

Career growth opportunities

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking an Associate Retail Zone Team Leader to guide a zone of the sales floor, overseeing merchandising, customer service, and operations. You will lead a team passionate about displays, inventory, and delivering an exceptional store experience.

You will schedule staff, manage daily tasks, and ensure adherence to company standards. This role emphasizes teamwork, flexibility, and a dedication to excellent customer interactions across shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking an Associate Retail Zone Team Leader to guide a zone of the sales floor, overseeing merchandising, customer service, and operations. You will lead a team passionate about displays, inventory, and delivering an exceptional store experience.

You will schedule staff, manage daily tasks, and ensure adherence to company standards. This role emphasizes teamwork, flexibility, and a dedication to excellent customer interactions across shifts.