Retail WOW Lead: Coach, Drive Sales & Brand Experience

Kendra Scott, LLC; Edmond (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Kendra Scott Edmond is seeking a full-time Assistant Manager to serve as the Store Manager’s right hand, helping develop and implement business strategy and brand experience. You will train and coach your team to deliver WOW experiences and help achieve revenue targets while upholding philanthropic goals and operational excellence.

The role emphasizes customer-focused leadership, team development, and creating a welcoming store environment that reflects the Kendra Scott culture across the

Qualifications

• Customer-focused service delivery and brand experience
• Leads and mentors a team to achieve KPIs
• Ability to coach and develop others for WOW experiences
• Fosters community engagement and philanthropic initiatives

Responsibilities

• You model and teach WOW service to guests and develop staff to provide exceptional experiences.
• You drive store sales by maximizing productivity and building guest connections.
• You motivate and recognize your team to grow their skills and performance.
• You support brand events and philanthropic efforts to expand brand impact.
• You uphold Asset Protection Standards and company policies in daily operations.
• You communicate clearly and provide ongoing feedback to your team.

Skills

Customer service

Leadership

Coaching

Sales

Event planning

Job description

Kendra Scott Edmond is seeking a full-time Assistant Manager to serve as the Store Manager’s right hand, helping develop and implement business strategy and brand experience. You will train and coach your team to deliver WOW experiences and help achieve revenue targets while upholding philanthropic goals and operational excellence.

The role emphasizes customer-focused leadership, team development, and creating a welcoming store environment that reflects the Kendra Scott culture across the