Retail Wireless Support Specialist: Customer Champion

DSI Systems, Inc.; Henderson (NV); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid vacation

Job summary

DSI Systems, Inc. seeks a Retail Support Specialist to assist AT&T customers in national retail settings. You will handle billing, account updates, device support, and service concerns while delivering friendly, solution-focused assistance.

Work in a fast-paced retail environment with flexible scheduling. The role emphasizes strong communication, resilience, and customer-first service, with opportunities for growth within the company.

Qualifications

• Strong customer service and communication skills required.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments with peak traffic and escalations.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Adaptability

Job description

DSI Systems, Inc. seeks a Retail Support Specialist to assist AT&T customers in national retail settings. You will handle billing, account updates, device support, and service concerns while delivering friendly, solution-focused assistance.

Work in a fast-paced retail environment with flexible scheduling. The role emphasizes strong communication, resilience, and customer-first service, with opportunities for growth within the company.