Retail Support Specialist — Customer Tech Helper

DSI Systems, Inc.; Fremont (CA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid vacation

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations.

You will handle billing inquiries, account updates, plan changes, device support, and service concerns, while troubleshooting wireless devices and network issues on the sales floor. The role requires strong communication skills, resilience in fast-paced settings, and the ability to maintain professionalism while assisting customers and retail staff.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic.

Skills

Customer service

Communication

Multitasking

Problem-solving

Calm under pressure

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail locations.

You will handle billing inquiries, account updates, plan changes, device support, and service concerns, while troubleshooting wireless devices and network issues on the sales floor. The role requires strong communication skills, resilience in fast-paced settings, and the ability to maintain professionalism while assisting customers and retail staff.