Retail Wireless Support Expert

DSI; Scottsdale (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Profit sharing

Wireless discount

Job summary

AT&T is seeking a Retail Support Specialist to deliver hands-on, frontline assistance to customers inside national retail locations. You will resolve account, billing, device, and service concerns while maintaining professionalism in fast-paced settings.

The role emphasizes strong communication, emotional resilience, and the ability to stay calm and accurate while helping customers and partners.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic.
• Collaborate with cross-functional teams to resolve customer issues and enhance experience.

Skills

Customer service

Communication

Multitasking

Problem-solving

Flexible hours

Tools

CRM systems

Job description

AT&T is seeking a Retail Support Specialist to deliver hands-on, frontline assistance to customers inside national retail locations. You will resolve account, billing, device, and service concerns while maintaining professionalism in fast-paced settings.

The role emphasizes strong communication, emotional resilience, and the ability to stay calm and accurate while helping customers and partners.