Retail Wireless Specialist - Stock Grants & Growth

T-Mobile; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Health insurance

Paid time off

Job summary

At T-Mobile, we foster a fast-paced retail environment where you engage customers to understand their technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to showcase coverage and plans.

The role emphasizes customer interaction, teamwork, and ongoing training to stay ahead of wireless innovations. Benefits include medical/dental/vision, 401(k), stock grants, PTO, and discounts on services.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or retail sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, we foster a fast-paced retail environment where you engage customers to understand their technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, using digital tools to showcase coverage and plans.

The role emphasizes customer interaction, teamwork, and ongoing training to stay ahead of wireless innovations. Benefits include medical/dental/vision, 401(k), stock grants, PTO, and discounts on services.