Retail & Wholesale Operations Architect

Immortals; United States; Teletrabalho; USD 125 000 - 175 000; Tempo integral

Resumo da oferta

Immortals is seeking an Operations Manager, Retail & Wholesale to own day-to-day operational execution across our retail and wholesale accounts. You will manage systems, data, and processes to keep relationships running cleanly, reporting to the Senior Director of Operations and Logistics.

You will collaborate across Inventory, Logistics, Systems, Purchasing, Packaging, Demand Planning, Quality, and Compliance to ensure high performance, maintain data accuracy, and optimize fill rate and on-time

Qualificações

• 4–7 years in retail/wholesale operations at a CPG or D2C brand.
• Experience with EDI, retailer PIM/vendor portals, and ERP systems.
• Proven ability to manage retail accounts’ operational metrics (fill rate, chargebacks, sell-through).

Responsabilidades

• Own day-to-day operational execution across retail and wholesale accounts - the systems, data, and processes that keep each relationship running cleanly
• Drive sell-through and shelf placement performance by account, tracking velocity, flagging risk early, and recommending action
• Serve as the internal quarterback across Inventory, Logistics, and Systems for retail and wholesale requirements: EDI, PIM/vendor data, case pack compliance, and purchase order execution
• Own EDI health for every retail and wholesale account, including testing, exception handling, and ongoing accuracy
• Maintain retailer PIM and vendor-portal data - SKU dimensions, weights, images, copy
• Track fill rate, on-time shipment, and chargeback exposure, partnering with Compliance and Quality to resolve issues
• Oversee warehouse execution for retail and wholesale orders - pick, pack, and label accuracy per account-specific requirements

Conhecimentos

Retail/wholesale ops

Cross-functional collaboration

Supply chain knowledge

Analytical skills

Account management

Ferramentas

EDI systems

PIM portals

ERP systems

Descrição da oferta de emprego

Immortals is seeking an Operations Manager, Retail & Wholesale to own day-to-day operational execution across our retail and wholesale accounts. You will manage systems, data, and processes to keep relationships running cleanly, reporting to the Senior Director of Operations and Logistics.

You will collaborate across Inventory, Logistics, Systems, Purchasing, Packaging, Demand Planning, Quality, and Compliance to ensure high performance, maintain data accuracy, and optimize fill rate and on-time