Operations Manager

IsaacMorris; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Isaac Morris Ltd. is seeking a dynamic Operations Manager to oversee end-to-end customer order execution, inventory management, transportation and logistics, and ERP/WMS system optimization.

This role partners with the Chief Operating Officer and acts as a key operational leader in a fast-paced wholesale apparel environment. The position focuses on OTIF execution, process improvements, and cross-functional collaboration across Sales, Production, Planning, Finance and Warehouse teams.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years in operations, logistics or supply chain, wholesale apparel or retail distribution preferred.
• Experience with ERP/WMS/EDI workflows and data integrity required.
• Advanced Excel skills; Power BI or similar reporting tools a plus.
• Strong written and verbal communication across departments.

Responsibilities

• Oversee end-to-end order execution from PO to invoicing.
• Drive OTIF and proactively identify risks in order, inventory, routing or delivery.
• Coordinate with Sales, Production, Planning, Allocation, Compliance, Finance and Warehouse teams.
• Maintain inventory controls across company and 3PL warehouses; monitor aging and discrepancies.
• Oversee transportation including LTL/FTL/parcel; manage carrier and 3PL performance.
• Serve as operational liaison for ERP workflows; ensure data integrity across systems.
• Develop KPI dashboards and exception reporting for management visibility.
• Write and maintain SOPs; standardize processes across teams and external partners.
• Ensure retailer compliance and manage chargebacks; monitor deductions.
• Provide leadership and cross-functional collaboration with COO on initiatives.

Skills

Wholesale order flow knowledge

Operations leadership

Data analysis

Advanced Excel

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Supply Chain, Operations, Business or a related field

Tools

ERP systems

WMS

EDI workflows

Power BI

Job description

Isaac Morris Ltd. is seeking a dynamic, highly organized and systems-oriented Operations Manager to oversee end-to-end customer order execution, inventory management, transportation and logistics, and operational process development. This role will work directly with the Chief Operating Officer and serve as a key operational leader across the organization, driving execution, accountability, visibility and continuous improvement in a fast-paced wholesale apparel environment.

CUSTOMER ORDER FLOW & EXECUTION

• Manage the full lifecycle of wholesale customer orders from PO receipt and order entry through allocation, release, shipment, ASN and invoicing.
• Drive on-time, in-full (OTIF) execution and proactively identify order, inventory, routing or delivery risks before they impact the customer.
• Coordinate with Sales, Production, Planning, Allocation, Compliance, Finance and Warehouse teams to resolve shortages, delays and fulfillment exceptions.
• Ensure customer routing guides, ship windows, labeling, ticketing and retailer-specific requirements are followed.

INVENTORY MANAGEMENT

• Maintain strong inventory controls and visibility across company and third-party warehouse locations.
• Monitor receipts, allocations, available inventory, inventory aging, adjustments, transfers and discrepancies.
• Establish cycle-count, reconciliation and root-cause processes to improve inventory accuracy between ERP and WMS platforms.
• Partner with Planning and other stakeholders to improve inventory turns and reduce excess, obsolete and stranded

TRANSPORTATION & LOGISTICS

• Oversee domestic transportation including LTL, FTL, parcel, drayage and container movements, including collect and prepaid programs.
• Manage carrier and 3PL performance, shipment scheduling, delivery appointments, routing compliance and freight exceptions.
• Drive freight-cost optimization while maintaining customer service and delivery requirements.
• Monitor transportation KPIs, claims, accessorials and service performance, and develop corrective action plans when required.

ERP, WMS, EDI & OPERATIONAL SYSTEMS

• Serve as a strong operational liaison between Operations, IT, Finance, Sales, Warehousing and other stakeholders for ERP workflows involving customer orders, inventory, allocation, item master data, shipping and invoicing.
• Translate operational business requirements into clear system needs and work closely with IT and system partners to ensure ERP workflows support day-to-day operations effectively.
• Ensure data integrity across ERP, WMS, EDI and related operational systems and integrations.
• Understand and support wholesale EDI transactions such as 850, 855, 856 and 810, along with customer portals and routing platforms.
• Partner with IT and business teams to identify automation opportunities, eliminate manual processes and improve operational reporting.
• Develop KPI dashboards and exception reporting that provide management with clear visibility into operational performance.

SOPs, CONTROLS & CONTINUOUS IMPROVEMENT

• Write, implement and maintain SOPs across Operations, Logistics, Order Management, Inventory Control and Warehouse-related workflows.
• Standardize processes, ownership, escalation paths and operating controls across teams and external 3PL partners.
• Perform root-cause analysis on recurring operational issues and implement sustainable corrective actions.
• Build scalable processes that support continued company growth without sacrificing execution or customer service.

RETAILER COMPLIANCE & CHARGEBACK MANAGEMENT

• Ensure adherence to retailer vendor manuals, routing guides, ASN requirements, carton specifications and delivery windows.
• Monitor operational chargebacks and deductions, identify root causes and implement preventive controls.
• Partner cross-functionally to improve compliance performance and reduce avoidable deductions.

LEADERSHIP & CROSS-FUNCTIONAL MANAGEMENT

• Provide day-to-day leadership and accountability across operational workflows and priorities.
• Act as an escalation point for time-sensitive customer, warehouse, inventory and transportation issues.
• Partner closely with the COO on operational initiatives, systems improvements, process design and execution.
• Communicate clearly across departments and ensure issues are driven through resolution with defined ownership and timelines.

KEY PERFORMANCE INDICATORS

• OTIF / on-time shipment and delivery performance; order cycle time, fill rate and backlog management.
• Inventory accuracy, inventory turns and reconciliation performance.
• Freight cost and carrier / 3PL service performance.
• Retailer chargebacks, routing violations and operational deductions.
• SOP compliance, exception resolution and process-improvement results.

QUALIFICATIONS

• 5+ years of operations, logistics, supply chain or order-management experience; wholesale apparel, consumer products or retail distribution experience strongly preferred.
• Strong knowledge of wholesale order flow, retailer compliance, inventory management, transportation and 3PL operations.
• Hands-on experience working with ERP and WMS platforms, EDI workflows and customer routing / vendor portals.
• Advanced Excel skills; experience with Power BI or similar reporting tools is a plus.
• Demonstrated ability to document SOPs, build controls, analyze data and improve business processes.
• Strong sense of urgency, ownership and follow-through with the ability to manage multiple priorities in a high-volume
• Excellent written and verbal communication skills and the ability to work effectively across departments and levels of
• Bachelor's degree in Supply Chain, Operations, Business or a related field preferred, or equivalent relevant experience.

WORK ENVIRONMENT

• This is a full-time, in-office position based in New York, NY, Monday through Friday.
• The role requires regular collaboration with internal teams, warehouses, 3PL partners, carriers, customers and other