Wholesale Sales Operations Architect

Pair Eyewear, Inc.; New York (NY); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Generous vacation

Competitive salaries with equity

Retirement plan

Free eyewear

Job summary

Pair Eyewear is scaling its Wholesale channel and needs a Sales Operations Manager to own the systems, data, processes, and infrastructure that enable our Wholesale team to execute strategy and serve accounts efficiently.

This strategic operations role focuses on removing friction across order-to-cash workflows, managing the wholesale data ecosystem, and driving adoption of operational standards across the sales team.

Qualifications

• 8+ years in Sales Operations, Revenue Operations, Sales Excellence, or a similar function within a B2B or wholesale organization.
• Experience owning or administering CRM platforms, including data governance, pipeline management, and forecasting.
• Experience across order-to-cash, supply chain, or fulfillment processes.
• Track record leading complex, cross-functional initiatives across Sales, Finance, IT, CX, and Operations.
• Advanced Excel or Google Sheets skills, and experience with Looker or a similar business intelligence platform.
• Strong analytical and communication skills, with the technical aptitude to quickly learn and administer new systems.

Responsibilities

• Own the implementation, administration, and governance of our Sales CRM ecosystem for wholesale, defining data standards, field mappings, and governance rules to ensure accurate account ownership, pipeline visibility, and forecasting.
• Lead the platform roadmap, including evaluating integrations, managing vendor relationships, and ensuring our CRM, order-to-cash, and reporting platforms work together seamlessly.
• Establish and maintain product data, account hierarchy, classification frameworks, and door-level identifiers that power wholesale operations and reporting.
• Define account segmentation and AE-to-account routing logic, including clear rules for resolving ownership conflicts.
• Own and continuously improve the wholesale order journey from receipt through delivery, optimizing order intake and driving adoption of automated processes.
• Establish operational processes for returns, credits, and claims in partnership with Finance, and monitor key cycle metrics against SLAs.
• Partner with Fulfillment, Supply Chain, and 3PL partners on inventory visibility, operational planning, and peak-season readiness.
• Administer territory changes day to day—assignments, account moves, and splits—as doors open, close, and change hands.
• Manage the wholesale sample program end-to-end—seasonal product refreshes, allocation, inventory tracking, recovery.
• Partner with Finance to administer quotas and ensure AE visibility into goals and performance.
• Design and improve how CX supports wholesale, creating a high-touch experience for key accounts while enabling scalable, self-service support for Indie accounts.
• Build account-facing intake mechanisms and routing processes, ensuring CX has context and tools to resolve requests efficiently.
• Monitor service-level metrics to identify opportunities to improve the account experience.
• Own the reporting strategy for wholesale, creating dashboards and leadership reporting; migrate wholesale reporting from NetSuite to Looker.
• Translate data into actionable insights in collaboration with Sales and Finance.

Skills

Strong analytical skills

Excellent communication

Cross-functional collaboration

Tools

Looker

Excel/Google Sheets

SQL

Salesforce

NetSuite

HubSpot

Shopify Plus

Job description

Pair Eyewear is scaling its Wholesale channel and needs a Sales Operations Manager to own the systems, data, processes, and infrastructure that enable our Wholesale team to execute strategy and serve accounts efficiently.

This strategic operations role focuses on removing friction across order-to-cash workflows, managing the wholesale data ecosystem, and driving adoption of operational standards across the sales team.