Retail Universal Banker I — Frontline Service & Sales

First Mutual Holding Company; Avon Lake (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

First Mutual Holding Company in Avon Lake, OH, is seeking an Universal Banker at the entry level within its retail branches. This role emphasizes exceptional customer service, daily teller transactions, and sales of bank products.

As Universal Banker 1, you will support Universal Bankers 2 and 3, open and close basic accounts, cross-sell services, and help meet branch performance goals while adhering to banking regulations and policies.

Qualifications

• 0-2 years of banking experience required.
• Cash handling experience required.
• High school diploma or equivalent required.
• Customer service experience preferred.
• Proficiency in MS Office (Outlook, Excel, Word) required; Cleartouch, Nautilus and CRM software preferred.
• Driver's license required for float positions.

Responsibilities

• Provide excellent customer service by processing transactions and handling account maintenance; respond to inquiries in person and by phone.
• Operate teller window and maintain cash limits; escalate complex issues as needed.
• Open and close basic accounts; cross-sell products and refer to investments, mortgages, and business banking as appropriate.
• Support branch performance metrics and participate in training and system updates.
• Assist with back-office duties and branch security procedures; may float to other branches.

Skills

Cash handling

Customer service

MS Office

CRM

Driver's license

Education

High School Diploma or equivalent

Tools

Cleartouch

Nautilus

CRM software

Job description

First Mutual Holding Company in Avon Lake, OH, is seeking an Universal Banker at the entry level within its retail branches. This role emphasizes exceptional customer service, daily teller transactions, and sales of bank products.

As Universal Banker 1, you will support Universal Bankers 2 and 3, open and close basic accounts, cross-sell services, and help meet branch performance goals while adhering to banking regulations and policies.