Entry-Level Universal Banker: Customer Service & Sales

First Federal Lakewood; Avon Lake (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

First Federal Lakewood in Avon Lake, OH, seeks a Universal Banker to deliver frontline customer service and sales in the branch. You will process transactions, open and close basic accounts, and cross-sell products while supporting higher-level Universal Bankers as needed.

Role requires handling cash, strong customer service, and basic IT skills with MS Office; a high school diploma is required. Some positions may require a valid driver’s license for float duties.

Qualifications

• 0-2 years of banking experience required.
• Experience handling cash required.
• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software required; Cleartouch, Nautilus, and portals preferred.
• Driver's license required (for float positions).

Responsibilities

• Process customer transactions and handle account maintenance; respond to inquiries in person or by phone.
• Operate Teller window and manage cash within guidelines; escalate complex issues.
• Open/close basic accounts and cross-sell bank products; refer investments, mortgage, and business banking products.
• Meet individual, team, and branch performance metrics; participate in meetings and training.
• Assist with back-office duties and security procedures; may float to other branches.

Skills

Customer service

Cash handling

Driver's license

MS Office

CRM

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Excel, Word)

Cleartouch

Nautilus

Various government/investor portals

CRM

Job description

First Federal Lakewood in Avon Lake, OH, seeks a Universal Banker to deliver frontline customer service and sales in the branch. You will process transactions, open and close basic accounts, and cross-sell products while supporting higher-level Universal Bankers as needed.

Role requires handling cash, strong customer service, and basic IT skills with MS Office; a high school diploma is required. Some positions may require a valid driver’s license for float duties.