Frontline Banking Specialist: Customer Solutions

First Mutual Holding Company; Brunswick (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

First Mutual Holding Company is seeking an Universal Banker in Ohio. The role focuses on delivering exceptional front-line customer service and sales in the branch, with three levels offering progressive responsibilities and training in core banking operations and compliance.

The position requires reliable cash handling, strong customer service skills, and familiarity with banking software. It may involve crossing between branches and supporting more senior bankers as needed.

Qualifications

• 0-2 Years of banking experience is required.
• Experience handling cash is required.
• High School Diploma or equivalent is required.
• Experience in customer service is preferred.
• Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Cleartouch, Nautilus, various government and investor software/web portals is preferred. CRM is preferred.
• Driver's license is required (for float positions)

Responsibilities

• Operates Teller window; maintains cash limits and follows branch procedures.
• Opens and closes basic accounts; cross-sells products and makes referrals; supports higher level bankers as needed.
• Participates in team meetings and training; maintains systems and procedures including Digital Banking.
• Performs basic opening/closing duties independently and supports back-office tasks.
• May float to other branches as needed.
• Keeps up to date with bank policies and relevant regulations.

Skills

Cash handling

Customer service

MS Office

Driver's license

Notary Public

Education

High School Diploma

Tools

Cleartouch

Nautilus

CRM

Job description

First Mutual Holding Company is seeking an Universal Banker in Ohio. The role focuses on delivering exceptional front-line customer service and sales in the branch, with three levels offering progressive responsibilities and training in core banking operations and compliance.

The position requires reliable cash handling, strong customer service skills, and familiarity with banking software. It may involve crossing between branches and supporting more senior bankers as needed.