Retail Truck and Merchandising Associate

Michaels; Virginia, Northern (MN, KY); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

Michaels is seeking a Store Associate in Richmond, VA to help customers, manage checkout, and maintain store standards. You will unload trucks, stock merchandise, and support BOPIS/SFS processes in a fast-paced, customer-focused environment.

Ideal candidates bring retail or customer service experience and can engage customers with rewards programs. The role requires standing, lifting, and flexible hours including nights and weekends.

Qualifications

• Retail or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Job description

Michaels is seeking a Store Associate in Richmond, VA to help customers, manage checkout, and maintain store standards. You will unload trucks, stock merchandise, and support BOPIS/SFS processes in a fast-paced, customer-focused environment.

Ideal candidates bring retail or customer service experience and can engage customers with rewards programs. The role requires standing, lifting, and flexible hours including nights and weekends.