Truck Unload & Merchandising Sales Associate

Michaels Stores; Gilford (NH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Health insurance

Job summary

Michaels Stores in the United States is seeking a Store Associate to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and maintaining in-stock shelves to uphold our brand standards.

The role supports omni-channel processes like BOPIS and SFS, engages customers with rewards and private label programs, and follows SOPs while upholding safety and shrink programs.

Qualifications

• Retail and/or customer service experience preferred
• Able to stand for long periods
• Able to lift and move merchandise

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels Stores in the United States is seeking a Store Associate to deliver friendly customer service, help shoppers find products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and maintaining in-stock shelves to uphold our brand standards.

The role supports omni-channel processes like BOPIS and SFS, engages customers with rewards and private label programs, and follows SOPs while upholding safety and shrink programs.