Retail Tech Support Specialist | Flexible Hours & Growth

DSI Systems; Bozeman (MT); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Team environment

Career growth

Insurance

401k

Paid time off

Profit sharing

Wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems is hiring a Retail Support Specialist to deliver hands-on support to AT&T customers in national retail locations. You will handle account, billing, device, and service concerns with professionalism on a fast-paced sales floor.

The role requires strong communication skills, resilience, and comfort with technology. Flexible scheduling, including evenings and weekends, is expected, with opportunities for career growth in a collaborative team.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Able to work flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, accounts, plans, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Operate in high-volume retail environments maintaining service quality.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems is hiring a Retail Support Specialist to deliver hands-on support to AT&T customers in national retail locations. You will handle account, billing, device, and service concerns with professionalism on a fast-paced sales floor.

The role requires strong communication skills, resilience, and comfort with technology. Flexible scheduling, including evenings and weekends, is expected, with opportunities for career growth in a collaborative team.