Retail Tech Support Specialist - Customer-Focused

DSI Systems Inc.; Eau Claire (WI); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A telecommunications company is looking for a Retail Support Specialist in Eau Claire, WI. In this role, you will provide hands-on support for AT&T customers in retail settings, focusing on resolving account and billing issues. Successful candidates will have strong customer service skills and the ability to work in a fast-paced environment. The position offers a competitive pay of $26 per hour with benefits including medical, dental, vision, and 401k matching after one year.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly support to AT&T customers inside retail locations.
• Resolve inquiries related to billing, account updates, and device support.
• Document all interactions thoroughly and accurately.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Ability to handle stressful situations

Multitasking ability

Job description

A telecommunications company is looking for a Retail Support Specialist in Eau Claire, WI. In this role, you will provide hands-on support for AT&T customers in retail settings, focusing on resolving account and billing issues. Successful candidates will have strong customer service skills and the ability to work in a fast-paced environment. The position offers a competitive pay of $26 per hour with benefits including medical, dental, vision, and 401k matching after one year.