Retail Support Specialist – Competitive Pay & Growth

DSI Systems Inc.; Raleigh (NC); On-site; USD 52,000; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

A leading telecommunications service provider is seeking a Retail Support Specialist in Raleigh, NC. This role involves providing frontline support to AT&T customers in high-traffic retail environments. Ideal candidates will have strong customer service skills and ability to handle escalated situations. Responsibilities include resolving billing and device issues and collaborating with retail partners. This position offers competitive hourly pay, flexible scheduling, and comprehensive benefits, including health insurance and a 401k plan.

Qualifications

• Ability to work flexible hours, including evenings, weekends, or holidays as needed.
• Experience in wireless communications, retail customer service, or technical support preferred.
• Previous call center or retail support experience is a plus.

Responsibilities

• Provide professional support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing and device support.
• Troubleshoot wireless devices in high-volume retail environments.
• Act as the AT&T subject-matter expert for retail employees.
• Collaborate closely with technical support and customer care teams.

Skills

Strong customer service skills

Effective communication

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented

Job description

A leading telecommunications service provider is seeking a Retail Support Specialist in Raleigh, NC. This role involves providing frontline support to AT&T customers in high-traffic retail environments. Ideal candidates will have strong customer service skills and ability to handle escalated situations. Responsibilities include resolving billing and device issues and collaborating with retail partners. This position offers competitive hourly pay, flexible scheduling, and comprehensive benefits, including health insurance and a 401k plan.