Retail Support Specialist – Competitive Pay & Growth

DSI Systems; Kalispell (MT); On-site; USD 35,817; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

A leading technology solutions provider is looking for a Retail Support Specialist to deliver top-notch support to AT&T customers in retail environments. This role involves addressing customer inquiries and providing solutions while maintaining professionalism in fast-paced settings. Ideal candidates will possess strong communication and problem-solving skills, be detail-oriented, and demonstrate the ability to manage escalated situations effectively. The position also offers competitive pay, comprehensive training, and excellent growth opportunities.

Qualifications

• Professional demeanor when engaging with customers.
• Ability to remain calm in high-stress situations.
• Detail-oriented with strong multitasking skills.

Responsibilities

• Provide customer support inside national retail locations.
• Resolve inquiries related to billing and account updates.
• Troubleshoot wireless devices and network issues.
• Engage with retail partners to improve customer experience.

Skills

Strong customer service skills

Effective communication skills

Ability to multitask

Problem-solving abilities

Job description

A leading technology solutions provider is looking for a Retail Support Specialist to deliver top-notch support to AT&T customers in retail environments. This role involves addressing customer inquiries and providing solutions while maintaining professionalism in fast-paced settings. Ideal candidates will possess strong communication and problem-solving skills, be detail-oriented, and demonstrate the ability to manage escalated situations effectively. The position also offers competitive pay, comprehensive training, and excellent growth opportunities.