Retail Tech Support Specialist

Best Buy; Northglenn (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Wellbeing support

Job summary

Best Buy is seeking a friendly Geek Squad Agent to be the first point of contact for customers needing technology support and guidance in our Northglenn store. You’ll assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll gain training and resources to help customers decide whether to repair or replace devices, while building knowledge through certified courses and delivering timely, accurate information in a fast-paced retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Problem solving

Job description

Best Buy is seeking a friendly Geek Squad Agent to be the first point of contact for customers needing technology support and guidance in our Northglenn store. You’ll assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll gain training and resources to help customers decide whether to repair or replace devices, while building knowledge through certified courses and delivering timely, accurate information in a fast-paced retail environment.