Retail Tech & Services Specialist

Comcast (CC) of Willow Grove; Knoxville (TN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Day-One benefits

Discount tickets to Universal Resorts

Tuition reimbursement up to $8,000 (FT

Paid Time Off

401K Savings Plan – up to 6% match

Job summary

Comcast is recruiting for a retail associate at our Knoxville location to engage customers, demonstrate features, and provide outstanding service. You will help customers interpret statements, answer questions about services, and process standard requests while representing the Comcast/Xfinity brand in a dynamic retail setting.

The role requires a high school diploma or GED, flexible scheduling including evenings and weekends, and the ability to lift 25‑pound boxes.

Qualifications

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment!
• We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Communication

Critical Thinking Problem Solving

Customer-Focused

Persuasion

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is recruiting for a retail associate at our Knoxville location to engage customers, demonstrate features, and provide outstanding service. You will help customers interpret statements, answer questions about services, and process standard requests while representing the Comcast/Xfinity brand in a dynamic retail setting.

The role requires a high school diploma or GED, flexible scheduling including evenings and weekends, and the ability to lift 25‑pound boxes.