Retail Tech Repair Expert

Apple; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

Apple is looking for an individual in Anchorage to support customers with Apple products and ensure high-quality repairs. The role requires strong customer service ability, experience with hardware and software, and a commitment to Apple’s values of inclusion and diversity.

The ideal candidate will have retail experience, technical troubleshooting skills, and the capability to work flexible hours, including nights and weekends. You will provide excellent service while supporting team objectives.

Qualifications

• Experience in retail or sales or related work experience.
• Availability based on business needs, including nights and weekends.
• Visual inspection and fine motor skills to perform hardware repairs.
• Experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Support customers with Apple product or software issues.
• Troubleshoot, diagnose, and repair Apple hardware and software.
• Provide excellent service by understanding customer needs.
• Work with team leaders to address recurring repair problems.
• Educate others about technical issues.
• Contribute to an inclusive environment.

Skills

Customer service

Technical troubleshooting

Retail experience

Fine motor skills

Job description

Apple is looking for an individual in Anchorage to support customers with Apple products and ensure high-quality repairs. The role requires strong customer service ability, experience with hardware and software, and a commitment to Apple’s values of inclusion and diversity.

The ideal candidate will have retail experience, technical troubleshooting skills, and the capability to work flexible hours, including nights and weekends. You will provide excellent service while supporting team objectives.