Retail Systems Field Technician – RFID/EAS/Video

Johnson Controls; Alexandria (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Johnson Controls is seeking an Installation and Service Technician to install, service, and repair Inventory Control, Video, EAS, and RFID equipment at retail locations. You will manage service documentation, train customers, and support growth opportunities within the business.

Responsibilities include on-site installation, troubleshooting, repairs, preventive maintenance, and accurate recordkeeping, with a strong emphasis on safety and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Associate degree in Electronics and/or Networking, or technical military equivalent beneficial.
• Valid driver's license required.
• General electronics knowledge.
• State licensing as required by state.
• Mechanical aptitude and ability to use hand and power tools.

Responsibilities

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Track service calls in a computer system, including accounts serviced, work performed, hours, and administrative time.
• Maintain an accurate parts inventory to support a strong first-time-fix rate.
• Demonstrate and train customers on the proper use of their equipment.
• Support service work on Video products, EAS equipment, and RFID equipment.
• Keep your manager informed about customer satisfaction, recurring issues, and potential sales opportunities.
• Complete additional tasks as needed to support the team and customer needs.

Skills

Electrical knowledge

Mechanical aptitude

Customer service

Problem solving

MS Office/PC skills

On-site safety

Travel flexibility

Education

High School Diploma or GED

Associate degree in Electronics/Networking or tech military equivalent

Tools

Hand & power tools

MS Office

Job description

Johnson Controls is seeking an Installation and Service Technician to install, service, and repair Inventory Control, Video, EAS, and RFID equipment at retail locations. You will manage service documentation, train customers, and support growth opportunities within the business.

Responsibilities include on-site installation, troubleshooting, repairs, preventive maintenance, and accurate recordkeeping, with a strong emphasis on safety and customer satisfaction.