Retail Tech Associate — Growth, Stock Grants & Training Pay

tmobile; Arcadia (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring a Mobile Associate to engage customers, demonstrate network capabilities, and tailor technology and service recommendations in a fast-paced retail setting.

You'll develop product knowledge, use digital tools, and complete training while helping customers along their shopping journey. Eligible for a broad benefits package, competitive pay, and opportunities to grow within the company.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Knowledge, Skills and Abilities: Change Agility, Communication, Customer Problem Solving, Customer Service, Engaging People, Multitasking, Sales, Teamwork Orientation

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate to engage customers, demonstrate network capabilities, and tailor technology and service recommendations in a fast-paced retail setting.

You'll develop product knowledge, use digital tools, and complete training while helping customers along their shopping journey. Eligible for a broad benefits package, competitive pay, and opportunities to grow within the company.