Retail Tech Applications Specialist

Huddle House; Sandy Springs (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Huddle House is seeking a Retail Application Support Specialist to provide technical support and administration for retail technology applications, including Crunchtime and POS integrations. The role involves troubleshooting, documentation, and collaboration with IT, store operations, and vendors.

Ideal candidates have 2+ years in application support in a retail setting, strong SQL skills, and excellent communication.

Qualifications

• Bachelor's degree in CS/IT or related field, or equivalent experience.
• 2+ years of application support, preferably in retail.
• Strong understanding of retail operations and technologies (POS, ERP, CRM).
• Proficiency in troubleshooting software issues and ticketing systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide Level 1–2 support for retail applications and POS integrations, focusing on Crunchtime and OLO.
• Monitor application performance and resolve issues proactively.
• Collaborate with IT, store operations, and vendors for training and updates.
• Document procedures and known issues in a knowledge base.
• Assist with testing and deployment of new retail technologies.

Skills

Application support

Retail tech knowledge

SQL

Ticketing systems

Customer service

Independent work

Education

Bachelor's degree in CS/IT

Tools

Crunchtime

OLO

SQL scripting

Job description

Huddle House is seeking a Retail Application Support Specialist to provide technical support and administration for retail technology applications, including Crunchtime and POS integrations. The role involves troubleshooting, documentation, and collaboration with IT, store operations, and vendors.

Ideal candidates have 2+ years in application support in a retail setting, strong SQL skills, and excellent communication.