Retail IT Support Analyst II - POS & Store Systems

Cracker Barrel Old Country Store, Inc.; United States; On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical and Rx Benefits

Dental and Vision Benefits

Life Insurance

Disability Coverage

Paid Vacation

Tuition Reimbursement

401k with Company Matching

Employee Stock Purchase Program

Employee Discounts

Professional Development

Job summary

Cracker Barrel Old Country Store, Inc. is seeking an IT Support professional for the Store Support Center. You’ll help field users with technical, hardware, and software issues, including POS and back-office systems, delivering strong customer service and practical solutions.

With at least 2 years of experience and an IT-related degree, you’ll contribute to training and support across Information Services, helping teams stay productive and connected.

Qualifications

• At least 2 years of working experience in IT support or help desk.
• Associates degree or higher in IT.
• ITIL certification is preferred but not required.

Responsibilities

• Provides support to all field users by answering telephone calls regarding technical, hardware, and software issues.
• Troubleshoots software and hardware problems in stores and for remote users including POS, back office, payroll, credit cards, and gift cards.
• Delivers high level customer service and uses available means to answer questions and implement solutions.
• Refers problems outside scope to appropriate resource.
• Researches and troubleshoots issues for Store Support personnel.
• Shares knowledge and skills with others when appropriate.
• Assists with and/or oversees training and development of the Store Support group.
• Assists with parts of projects within Information Services or other departments.

Skills

IT Support

Customer Service

Troubleshooting

Education

Associates degree in IT

Job description

Cracker Barrel Old Country Store, Inc. is seeking an IT Support professional for the Store Support Center. You’ll help field users with technical, hardware, and software issues, including POS and back-office systems, delivering strong customer service and practical solutions.

With at least 2 years of experience and an IT-related degree, you’ll contribute to training and support across Information Services, helping teams stay productive and connected.