Retail Technology & Application Support Specialist

Reis-Nichols Jewelers; Indianapolis (IN); On-site; USD 27,552 - 34,440; Part time

Job summary

A retail company in Indianapolis seeks a technically skilled professional to support retail systems. The role involves troubleshooting and maintaining technology that enhances customer experience, focusing on N-Tier applications, SQL Server, and providing direct support to store teams. Ideal candidates have a background in C#, VB.NET, and Excel. This position is part-time with a potential for full-time transitioning, emphasizing a collaborative working style and clear communication skills.

Qualifications

• Experience with C# and/or VB.NET.
• Proficiency in SQL Server for queries and troubleshooting.
• Strong Excel skills for data handling.

Responsibilities

• Support and maintain N-Tier C# and VB.NET applications.
• Troubleshoot system performance and issues.
• Resolve data-related issues using SQL Server.

Skills

Experience with C#

SQL Server proficiency

Windows workstation support

Strong Excel skills

Tools

SQL Server

POS systems

Power BI

Job description

Support the Technology Behind an Exceptional Retail Experience!

We are seeking a technically skilled, service-oriented professional to support the systems that power our retail operations. This role plays a critical part in ensuring our stores operate smoothly each day — from maintaining our core business application to troubleshooting in-store technology that supports sales associates and customer service teams.

This position bridges application support and hands-on retail technology assistance. The right candidate enjoys being close to the business, solving practical problems for store teams, and ensuring technology enhances — never disrupts — the customer experience.

Weekly hours range from 24-30 hours. Potential for full time position over time. Relocation is not available for this role. Must be authorized to work in the US.

What You’ll Do

Keep Retail Systems Running Smoothly

• Support and maintain our N-Tier C# (primarily) and VB.NET retail application
• Troubleshoot system issues, performance concerns, and data discrepancies
• Use SQL Server to research, diagnose, and resolve data-related issues
• Perform minor system enhancements and maintenance updates
• Help ensure system stability and uptime for daily store operations (including occasional scheduled weekend maintenance)
• Partner with our modernization team to share real-world store insights and operational knowledge

Support Store Teams Directly

• Provide first-line technical support to retail associates and store leadership
• Troubleshoot issues involving:
• Excel spreadsheets and reporting
• Receipt and label printers
• Barcode scanners
• Laptops and workstations
• POS systems and network-connected devices
• Coordinate with IT partners and vendors when escalation is needed
• Document recurring issues and contribute to continuous improvement

What You Bring

Technical Foundation

• Experience with C# and/or VB.NET
• Experience supporting N-Tier applications
• SQL Server proficiency (queries, stored procedures, troubleshooting)
• Windows workstation and desktop support experience
• Strong Excel skills (formulas, data cleanup, pivot tables)
• Basic networking knowledge (IP, Wi-Fi, VPN, peripherals)
• Experience with ticketing or support documentation systems

Helpful Experience

• Retail or POS system support
• Active Directory user/device management
• PowerShell or light automation scripting
• Exposure to modern .NET technologies or system modernization efforts
• Reporting tools such as SSRS, Power BI, or advanced Excel

Who You Are

• Service-oriented and comfortable working directly with retail teams
• Clear communicator who can translate technical issues into business impact
• Calm and solutions-focused in a fast-paced store environment
• Detail-oriented and organized
• Collaborative with both store personnel and software developers
• Comfortable using modern tools, including AI-assisted development or research tools, with accountability for accuracy

Why This Role Matters

Retail runs on reliability. This position ensures that our stores can focus on delivering exceptional customer experiences without technology interruptions. Your work will directly support sales teams, protect operational continuity, and contribute to the long-term evolution of our retail systems.